This policy explains the conditions under which you can cancel an order or request a refund for a product or service purchased through our platform.

Order Cancellations

• Cancellation requests must be made within 10 days of placing the order.
  
• Orders that have already been processed for shipping or are out for delivery cannot be canceled. However, you may choose to refuse the delivery upon arrival.
  
• Cancellations are not accepted for perishable items done by the consumer. However, refunds or replacements may be issued if the product is found to be of poor quality upon delivery.
  

Damaged or Defective Products

• If you receive a damaged or defective product, please report it to our customer service team within 2 days of delivery.
  
• The seller or merchant will inspect the complaint, and if the issue is verified, a refund or replacement will be provided.
  
• If the product received does not match the description on our website or does not meet your expectations, notify customer service within 2 days for further assistance.
  

Warranty-Related Issues

• For products covered under a manufacturer’s warranty, customers are advised to contact the manufacturer for support.
  

Refund Processing

• The refund is approved, the amount will be credited to the original payment method within 7 to 10 working days .

For any further queries or assistance, please contact our customer support team.